Face to Face Communication
CONTENT
• Elements of conversation
• Attributes of conversation
• Pitfalls in conversation
• Overcoming conversation pitfalls
Objective
At the end of this
session, students will be able to:
• Identify elements of face to face communication
• Explain the attributes of a conversation
• Apply relevant techniques to overcome the pitfalls of
conversation
Communication
“The most important thing in COMMUNICATION is
HEARING what isn’t said.” – Peter Drucker
Introduction
to Face to Face Communication
Face to face communication is commonly referred to as a “Conversation”.
It is an exchange of views and opinions.
A conversation can happen online too.
Elements of
a Conversation
• Words
The content of conversation is dependent on the words used.
An excellent vocabulary helps express thoughts accurately
• Tone of words
The method of conveying words with emotions and feelings
• Body language
Conveys inner frame of mind by conscious and unconscious
movements
Attributes
of a Conversation
• Aids in better interpretation of thoughts and sentiments
• Enhances credibility and trust
• Build relationships
• Instant feedback
• Addresses sensitive issues effectively
• Can be informal and direct if the situation warrants
• Confidential
• Useful for interviews
Pitfalls in
a Conversation
• May not be accountable
• Uncontrolled emotions
• Choosing a bad time and place
• Poor retention by listener
• One can dominate the conversation
• Legally not valid
• A verbal business transaction is not considered incase of breach
of trust
Ways to
Avoid Pitfalls in a Conversation
• Following the ABC of Communication
Accuracy
Brevity
Clarity
• Good organization structure
• Empathetic listening
• Avoid judgement
• Good interpersonal relationship
• Seek and offer feedback
• Choice of right medium/channel and appropriate language
Summary
• There are three elements in face-to-face communication – words,
tone of voice and body language
• Some of the attributes are: Enhances credibility and
trust, Build relationships, Instant feedback and more
• Pitfalls in a conversation can be: Uncontrolled emotions,
poor retention by listener, legally not valid and more
• Techniques to avoid conversation pitfalls include being
open and good interpersonal relationships
Disclaimer
All data and content provided in this presentation are taken
from the reference books, internet – websites and links, for informational
purposes only.