Introduction to Communication Skills

Introduction to Communication Skills

Introduction-to-Communication-Skills

Introduction to Communication Skills

Objective

At the end of this session, the student will be able to:

• Comprehend the importance of communication

• Identify the forms and channels of communication

• Apply the process of communication for proficiency

Definition of Communication

Communication is:

• A word derived from the Latin word communis or commūnicāre, which means ‘to make common’ or ‘to share’

• The act of conveying information, ideas and attitudes to another person by using mutually understood signs and languages

Definition-of-Communication

Importance of Communication

• Promotes motivation and improves performance

• Acts as a source of information for decision making process

• Keeps a person informed, creates better attitude and helps in socializing

• Helps to control the behavior of a person towards a positive outcome

Components of the Communication Process

The components of the communication process include:

1. Sender: Initiates the communication

2. Receiver: The individual/ group to whom the message is sent

3. Channel/Medium: Carrier of the communication

4. Message: The outcome of the encoding, which takes the form of verbal (written/oral words), or nonverbal aspects

Terminologies in Communication Process

The terminologies of communication process:

1. Encode: The idea by selecting words, symbols, or gestures with which to compose a message by the Sender

2. Decode: Translation of the message into meaningful information by the Receiver

3. Feedback: Happens when receiver responds to the sender’s message and returns the message to the Sender

4. Noise: Anything (perception, language, external sound etc.) that alters the message

Communication Process/Loop

Communication-Process-Loop

Basic Types of Communication

Verbal Communication

• Oral Communication

• Written Communication

Non Verbal Communication

• Sign Language

• Body

• Paralanguage

• Space Surrounding Time

• Silence

Communication Channels

Communication channel/medium facilitates clear transmission of message from sender to receiver.

Oral Communication Channels

Written Communication Channels

Face to face interactions

E-mails

Face to face meetings

Fax

Telephone

IM/Chat

Video/Audio conferencing

Flyers/Brochures/ Pamphlets etc.

Note: Channels are used for both forms of communication (formal and informal)

Effective Communication

Effectiveness of Communication is a mandate for organizational and personal success. The effectiveness of communication can be achieved by:

1. Being a good listener

2. Adopting appropriate body language and tone

3. Acknowledgement

4. Maintaining eye contact (do not stare)

5. Developing a shared sense of purpose

Essentials of Effective Communication

• Conceptual Clarity

• Language

• Understand the process of communication

• Plan the communication

• Positive approach

• Appropriate feedback

• Avoid communication overload

• Timeliness

Summary

• Definition of Communication – Communication is the art of transmitting information, ideas and attitudes from one person to another

• Forms of Communication-Verbal and Non Verbal Communication

• Communication Channels-Face to Face, Broadcast Media, Mobile, Electronic, Written

• Communication Process-Sender, Encoding Message, Message Channel, Decoding Message, Receiver and Feedback

• Essentials of Effective Communication

FAQs

1. How can I improve my communication skills?

  • To enhance your communication skills, practice active listening, work on your body language, and seek feedback from others.

2. What are the common barriers to effective communication?

  • Common barriers include language differences, cultural misunderstandings, emotional barriers, and distractions.

3. How has social media changed the way we communicate?

  • Social media has revolutionized communication by providing new platforms for sharing information, connecting with others, and influencing public opinion.

4. Why is effective communication important in business?

  • Effective communication is essential for teamwork, leadership, conflict resolution, and building strong client relationships in the business world.

5. What is the future of communication in the digital age?

  • The future of communication involves innovations like artificial intelligence and virtual reality, which will continue to reshape how we connect and collaborate.

Reference

Books:

1. Sathya Swaroop Debashish, 2014, Business Communication, Delhi, PHI Learning Pvt. Ltd.

2. Hory Sankar Mukerjee, 2014, Business Communication-Connecting at Work, New Delhi, Oxford University Press

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