Introduction to Communication Skills

Introduction to Communication Skills


Introduction to Communication Skills


At the end of this session, the student will be able to:

• Comprehend the importance of communication

• Identify the forms and channels of communication

• Apply the process of communication for proficiency

Definition of Communication

Communication is:

• A word derived from the Latin word communis or commūnicāre, which means ‘to make common’ or ‘to share’

• The act of conveying information, ideas and attitudes to another person by using mutually understood signs and languages


Importance of Communication

• Promotes motivation and improves performance

• Acts as a source of information for decision making process

• Keeps a person informed, creates better attitude and helps in socializing

• Helps to control the behavior of a person towards a positive outcome

Components of the Communication Process

The components of the communication process include:

1. Sender: Initiates the communication

2. Receiver: The individual/ group to whom the message is sent

3. Channel/Medium: Carrier of the communication

4. Message: The outcome of the encoding, which takes the form of verbal (written/oral words), or nonverbal aspects

Terminologies in Communication Process

The terminologies of communication process:

1. Encode: The idea by selecting words, symbols, or gestures with which to compose a message by the Sender

2. Decode: Translation of the message into meaningful information by the Receiver

3. Feedback: Happens when receiver responds to the sender’s message and returns the message to the Sender

4. Noise: Anything (perception, language, external sound etc.) that alters the message

Communication Process/Loop


Basic Types of Communication

Verbal Communication

• Oral Communication

• Written Communication

Non Verbal Communication

• Sign Language

• Body

• Paralanguage

• Space Surrounding Time

• Silence

Communication Channels

Communication channel/medium facilitates clear transmission of message from sender to receiver.

Oral Communication Channels

Written Communication Channels

Face to face interactions


Face to face meetings




Video/Audio conferencing

Flyers/Brochures/ Pamphlets etc.

Note: Channels are used for both forms of communication (formal and informal)

Effective Communication

Effectiveness of Communication is a mandate for organizational and personal success. The effectiveness of communication can be achieved by:

1. Being a good listener

2. Adopting appropriate body language and tone

3. Acknowledgement

4. Maintaining eye contact (do not stare)

5. Developing a shared sense of purpose

Essentials of Effective Communication

• Conceptual Clarity

• Language

• Understand the process of communication

• Plan the communication

• Positive approach

• Appropriate feedback

• Avoid communication overload

• Timeliness


• Definition of Communication – Communication is the art of transmitting information, ideas and attitudes from one person to another

• Forms of Communication-Verbal and Non Verbal Communication

• Communication Channels-Face to Face, Broadcast Media, Mobile, Electronic, Written

• Communication Process-Sender, Encoding Message, Message Channel, Decoding Message, Receiver and Feedback

• Essentials of Effective Communication


1. How can I improve my communication skills?

  • To enhance your communication skills, practice active listening, work on your body language, and seek feedback from others.

2. What are the common barriers to effective communication?

  • Common barriers include language differences, cultural misunderstandings, emotional barriers, and distractions.

3. How has social media changed the way we communicate?

  • Social media has revolutionized communication by providing new platforms for sharing information, connecting with others, and influencing public opinion.

4. Why is effective communication important in business?

  • Effective communication is essential for teamwork, leadership, conflict resolution, and building strong client relationships in the business world.

5. What is the future of communication in the digital age?

  • The future of communication involves innovations like artificial intelligence and virtual reality, which will continue to reshape how we connect and collaborate.



1. Sathya Swaroop Debashish, 2014, Business Communication, Delhi, PHI Learning Pvt. Ltd.

2. Hory Sankar Mukerjee, 2014, Business Communication-Connecting at Work, New Delhi, Oxford University Press

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