Listening in Difficult Situation

Listening in Difficult Situation

Content

• Attributes to become a good listener in difficult
situation

• Difficult listening situations in different workplace

• Tackle the difficult situation with appropriate techniques

• Create a better listening skills

Objective

At the end of the
session students should be able to:

• Identify the difficult situations

• Apply appropriate techniques to manage the situations

• Apply technique for listening skills

Introduction

Attributes to become a good listener in difficult situation

• Focus on the speaker’s point of view and understand his/her
thought process

• Intent to listen in unfavourable moments

• Practice listening and build vocabulary

• Attention to key points and develop a general idea

• Ask questions for clarifications of any point

Listening
in Difficult Situation

Listening requires lot of concentration in difficult
situations. Listening becomes purposeful when we respond to it.

The situations where listening may get difficult are:

• Brainstorming

• Meetings / Presentations

• Interview

• Explanation of complicated topics

• Conversation with diverse people

Listening
During Brainstorming

Brainstorming

• Divide into smaller groups

• Choose a representative

• Take the small group in a quiet room

• Avoid speaking together

• Check your understanding by asking questions and
paraphrasing

Listening
During Meetings

Meeting/Presentation

• Pre-empt questions

• Ask for an agenda or copy of the power point

• Request for better audibility

Listening
During Interview

• Establish the topic of conversation beforehand

• Familiarize self with frequent words in usage such as strengths
and weaknesses, hire, passion, creative and career

• Be patient and do not show fear or anxiety

• Comprehend various conversational styles

Listening
During Explanation of Complicated Topic

• Comprehend the body language and tone of the speaker

• Ask questions to understand the relevant points better

• Note down important points

Listening
During Conversation

• Be an active listener and understand the words

• Move your conversation away from vents, fans, or noisy machinery

• Seek clarification / paraphrase to avoid misunderstanding

• Listen to the complete message or paraphrase

• Avoid being distracted by environmental factors. For
example, side conversations

Note taking

Note taking is a technique of writing down snippets of
information in a systematic way for better remembering.

While taking notes, one should be:

• Well versed with language and vocabulary

• Focus on relevant information and main ideas

• Note down the key points

• Devise appropriate shortcut methods

• Be focus avoid background noise

Summary

• Attribute to become a good listener in difficult situation

• Describe the various difficult situation

• Usage of appropriate techniques in difficult situation

• Develop a better listening skills

 

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