INTRODUCTION TO QUALITY AND ITS IMPORTANCE

INTRODUCTION TO QUALITY AND ITS IMPORTANCE

      
There are so many definitions for Quality.

      
Quality is…..

     
Based on judgments by an individual or
organisation

     
Fitness for purpose

     
Corresponds to a rating

     
Based on acceptable performance

     
Meeting goals

     
Meeting requirements

What is Quality Assurance?

      
What is Quality?

Quality is the ability of your product to be able to satisfy your users

      
What is Quality Assurance?

Quality Assurance is the process that demonstrates your product
is able to satisfy your users

What is the Aim of QA?

      
When good Quality Assurance is implemented there
should be improvement in usability and performance and lessening rates of
defects

QUALITY TERMINOLOGY

      
Quality Control  
=   Correction

      
Quality Assurance = Prevention

      
Quality
Management = Enhance  Customer
Satisfaction and Continual Improvement

WHAT DOES QA GIVE?

     
Quality’
means measure of excellence or state of being free from defects or significant
variations.

     
But
‘quality assurance’ needs documented standards and best practices to be meaningful

     
‘Quality’
& ‘Best Practice’ can be considered in terms of being ‘Fit for Purpose’

WHAT IS QUALITY CONTROL?

      
Quality Control (QC) is the implementation of
regular testing procedures against your definitions of quality and more
specifically the refinement of these procedures

     
Formal use of testing

     
Acting on the results of your tests

     
Requires planning, structured tests, good
documentation

     
Relates to output – Quality Circle

     
Standards – ISO 9000 & BS5750

         
however there is currently no such  standard for Web sites

QUALITY RELATIONSHIPS

Quality Management

â

Quality Assurance

â

GMP

â

Quality Control

FACTORS IN DRUG QUALITY ASSURANCE

DRUG PRODUCT QUALITY

      IMPORT
& EXPORT CONTROL

      PACKAGING

      LABELLING
& PRODUCT INFORMATION

      QC
& ANALYSIS

      TRANSPORT
DISTRIBUTION DISPENSING & USE

      STORAGE

      MANUFACURING
PROCESSES & PROCEDURES

      RAW
MATERIALS

      HUMAN
RESOURCES- PROFESSIONALS

      LEGISLATIVE
FRAMEWORK –REGULATIONS

Quality Assurance: Essential at All
Stages

PRINCIPLES OF QUALITY ASSURANCE

• Customer focus

• Leadership

• Involvement of people

• Process approach

• System approach to management

• Continual improvement

• Factual approach to decision
making

• Mutually beneficial supplier
relationship

COMPONENTS OF QUALITY ASSURANCE

• STRUCTURE EVALUATION

• PROCESS EVALUATION

• OUTCOME EVALUATION

MODELS OF QUALITY
ASSURANCE

1.       System
Model

2.       Input

3.       Throughput

4.       Output

5.       Feedback

QUALITY ASSURANCE MODEL

 

PLAN, DO, STUDY, ACT CYCLE

LEVELS OF EVALUATION OF QUALITY
OF CARE

National Level

Trust or organization level

Local Level

APPROACHES OF QUALITY IMPROVEMENT

General Approaches

• Credentialing

• Licensure

• Accreditation

• Certification

• Charter

• Academic Degrees

Specific Approaches

• Peer Review Committees (Staff
Review Committees)

• Standard as a device for quality
assurance

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