Overview of ISO 9001 and ISO 14001
ISO 9001 and ISO 14001 in brief
9001 and ISO 14001 are among ISO’s most well-known standards ever.
are implemented by more than a million organizations in some 175
9001 helps organizations to implement quality management.
14001 helps organizations to implement environmental management.
9001 is for quality management.
refers to all those features of a product (or service) which are required by
management means what the
organization does to
that its products or services satisfy the customer’s quality requirements
with any regulations applicable to those products or services.
management also means what the organization does to
customer satisfaction, and
continual improvement of its performance.
14001 is for environmental management. This means what the organization
harmful effects on the environment caused by its activities,
conform to applicable regulatory requirements, and to
continual improvement of its environmental performance.
ISO 9001 and ISO 14001 are generic standards.
Generic means that the same standards can be applied:
any organization, large or small, whatever its product or service,
any sector of activity, and
it is a business enterprise, a public administration, or a government
Generic also signifies that
matter what the organization’s scope of activity
it wants to establish a quality management system, ISO 9001 gives the
if it wants to establish an environmental management system, ISO 14001
gives the essential features.
system means what the organization does to manage its processes, or
activities in order that
products or services meet the organization’s objectives, such as
the customer’s quality requirements,
to regulations, or
be really efficient and effective, the organization can manage its way of doing
things by systemizing it.
important is left out.
• Everyone is clear about who is responsible
for doing what, when, how, why and where.
system standards provide the organization with an international,
state-of-the-art model to follow.
organizations, or ones with complicated processes, could not function well
without management systems.
in such fields as aerospace, automobiles, defence, or health care devices have
been operating management systems for years.
ISO 9001 and ISO 14001 management system standards now make these
successful practices available for all organizations.
Processes, not products
ISO 9001 and ISO 14001 concern the way an organization goes about its work.
are not product standards.
• They are not service standards.
are process standards.
• They can be used by product
manufacturers and service providers.
affect final products or services.
9001 gives the requirements for what the organization must do to manage processes
affecting quality of its products and services.
14001 gives the requirements for what the organization must do to manage processes
affecting the impact of its activities on the environment.
Certification and registration
• Certification is known in some countries as registration.
• It means that an independent,
external body has audited an organization’s management system and verified
that it conforms to the requirements specified in the standard (ISO 9001 or ISO
• ISO does not carry out certification and does not issue or approve
is like certification of the certification body.
means the formal approval by a specialized body – an accreditation body – that
a certification body is competent to carry out ISO 9001:2008 or ISO 14001:2004
certification in specified business sectors.
issued by accredited certification bodies – and known as accredited
certificates – may be perceived on the market as having increased
• ISO does not carry out or approve
Certification not a requirement
is not a requirement of ISO 9001 or ISO 14001.
organization can implement and benefit from an ISO 9001 or ISO 14001 system
without having it certified.
organization can implement them for the internal benefits without spending
money on a certification programme.
Certification is a business decision
is a decision to be taken for business reasons:
it is a contractual, regulatory, or market requirement,
it meets customer preferences
is part of a risk management programme, or
it will motivate staff by setting a clear goal.
ISO does not certify
• ISO does not carry out ISO 9001 or
ISO 14001 certifications.
• ISO does not issue certificates.
• ISO does not accredit, approve or
control the certification bodies.
• ISO develops standards and guides
to encourage good practice in accreditation and certification.