Communication Skills – B. Pharma 1st Semester PDF Notes
Scope: This course Communication Skills will prepare the young pharmacy student to interact effectively with doctors, nurses, dentists, physiotherapists, and other health workers. At the end of this course, the student will get the soft skills set to work cohesively with the team as a team player and will add value to the pharmaceutical business.
Objectives:
Upon completion of the course, the student shall be able to
1. Understand the behavioral needs for a Pharmacist to function effectively in the areas of pharmaceutical operation
2. Communicate effectively (Verbal and Non-Verbal)
3. Effectively manage the team as a team player
4. Develop interview skills
5. Develop Leadership qualities and essentials
Course content:
Communication Skills UNIT – I
Communication Skills: Introduction, Definition, The Importance of Communication, The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context
Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers
Perspectives in Communication: Introduction, Visual Perception, Language, Other factors affecting our perspective – Past Experiences, Prejudices, Feelings, Environment
Communication Skills UNIT – II
Elements of Communication: Introduction, Face to Face Communication – Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication
Communication Styles: Introduction, The Communication Styles Matrix with example for each-Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
Communication Skills UNIT – III
Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations
Effective Written Communication: Introduction, When and When Not to Use Written Communication- Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication
Writing Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message
Communication Skills UNIT – IV
Interview Skills: Purpose of an interview, Do’s and Dont of an interview
Giving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery
Communication Skills UNIT – V
Group Discussion: Introduction, Communication skills in group discussion, Do’s and Dont of group discussion
COMMUNICATION SKILLS (Practical)
The following learning modules are to be conducted using wordsworth® English language lab software
Basic communication covering the following topics
Meeting People
Asking Questions
Making Friends
What did you do?
Do’s and Dont’s
Pronunciations covering the following topics
Pronunciation (Consonant Sounds)
Pronunciation and Nouns
Pronunciation (Vowel Sounds)
Advanced Learning
Listening Comprehension / Direct and Indirect Speech
Figures of Speech
Effective Communication
Writing Skills
Effective Writing
Interview Handling Skills
E-Mail etiquette
Presentation Skills
Communication Skills Recommended Books: (Latest Edition)
1. Basic communication skills for Technology, Andreja. J. Ruther Ford, 2nd Edition, Pearson Education, 2011
2. Communication skills, Sanjay Kumar, Pushpalata, 1stEdition, Oxford Press, 2011
3. Organizational Behaviour, Stephen .P. Robbins, 1stEdition, Pearson, 2013
4. Brilliant- Communication skills, Gill Hasson, 1stEdition, Pearson Life, 2011
5. The Ace of Soft Skills: Attitude, Communication and Etiquette for success, Gopala Swamy Ramesh, 5thEdition, Pearson, 2013
6. Developing your influencing skills, Deborah Dalley, Lois Burton, Margaret, Green hall, 1st Edition Universe of Learning LTD, 2010
7. Communication skills for professionals, Konar nira, 2ndEdition, New arrivals – PHI, 2011
8. Personality development and soft skills, Barun K Mitra, 1stEdition, Oxford Press, 2011
9. Soft skill for everyone, Butter Field, 1st Edition, Cengage Learning india pvt.ltd, 2011
10. Soft skills and professional communication, Francis Peters SJ, 1stEdition, Mc Graw Hill Education, 2011
11. Effective communication, John Adair, 4thEdition, Pan Mac Millan, 2009
12. Bringing out the best in people, Aubrey Daniels, 2ndEdition, Mc Graw Hill, 1999
Also, Visit: B. Pharmacy Notes | B. Pharma Notes | Study material Bachelor of Pharmacy
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